Customer Service Advisor

Sales and Customer Service Advisor

Location: Deddington

Salary: 22,000- 25,000

Hours: Full Time - Monday to Friday - 8.30-5.00

Our Client:

We are recruiting for Which-Award-winning national insurer, NFU Mutual. The Company excels in providing products of exceptional quality, offering industry-leading levels of customer service and who are renowned for retaining their customers year on year. The organisation is also officially recognised as being a 'great place to work' and place huge emphasis on developing and investing in their people. They are a professional, collaborative team and their goal is to grow the business through providing incredible service.

The Role:

Due to NFU Mutual's continued growth, we are looking for a Sales and Customer Service Advisor to join the team. You will be responsible for supporting existing customer with policy changes, selling personal and commercial insurance products and making sure that you uphold their exceptional customer service standard.

Responsibilities:

• Work with customers over the phone, by email, and in person to offer insurance solutions for their business and personal needs.
• Ensure that we deliver for our customers in a timely manner so that they have the cover that they need when they need it.
• Identity and promote our range of investment, pension and health & safety products.
• Get involved in our team initiatives so that we remain a great place to work.
• Attend events to meet customers, and to promote our services to potential new leads.

Skills and Requirements:

Previous sales experience would be ideal but is not a requirement

Demonstrate Customer Service Skills

Minimum GCSE C grade (or equivalent) in Maths and English

Excellence communication skills both verbal and written

Demonstrate problem solving ability, good attention to detail and willingness to use own initiative and judgement

Consistently self-motivated to achieve and exceed targets with a strong interest in and commitment to self-development and learning