Junior Application Support Analyst

We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.

Our investment banking client has been present in the UK for more than 150 years, they're a long-term partner to British business. Today, the Group is formed of 10 divisions and employs 9,300 staff based in 21 core locations right across the country. Their role is simply stated: help clients achieve their goals by combining local know-how and global reach. In so doing, they seek to make a positive, sustainable contribution to both the UK economy and society.

On behalf of this organisation, AMS are looking for a Junior Application Support Analyst for an initial 6 Month contract based full time in London.

Are you a recent graduate or early in your career, eager to break into the fast-paced world of financial markets and technology? We are seeking a motivated and tech-savvy individual to join our Application Production Support team within Rates and Credit eTrading.

About the Role: You will work with a global team supporting critical eTrading systems, helping ensure smooth day-to-day operations for traders across major hubs in London, NY, Tokyo, and Singapore. This is a fantastic opportunity to gain exposure to financial markets while building valuable technical skills.

As a Junior Application Support Analyst you will be responsible for:

• Incident & Problem Management: Assist in managing P1/P2 incidents, troubleshooting system issues, and communicating resolutions to users and management.
• Monitoring & Performance Assurance: Help monitor the performance of our global eTrading systems, ensuring they meet our 99.9% uptime target.
• System Diagnostics: Learn to diagnose and resolve technical issues, working with different teams to ensure timely fixes.
• Automation & Continuous Improvement: Contribute to reducing manual interventions and improving system logs and processes.
• Documentation & Knowledge Sharing: Support team knowledge by maintaining documentation and contributing to training materials for global support teams.
• Release Management: Participate in system updates, assisting with validation, deployment, and post-release checks.

Skills You'll Build:

• Technical Skills: Develop your knowledge of key tools such as Excel, SQL, and UNIX, while gaining exposure to financial technology platforms.
• Problem-Solving: Learn how to troubleshoot complex workflows and resolve issues in a high-pressure, fast-paced environment.
• Financial Markets Knowledge: Gain hands-on experience with pricing and eTrading platforms for credit bonds and derivatives.

Who We're Looking For:

• A recent graduate or junior candidate with a background in IT, Engineering, Mathematics, or a related field.
• Strong analytical and problem-solving abilities, with a desire to learn and develop technical skills.
• Excellent communication skills and the ability to work well in a collaborative environment.
• Enthusiasm to work in a dynamic, global financial markets setting.

Next steps

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

This client will only accept workers operating via an Umbrella or PAYE engagement model.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.