Senior International Operations Advisor (Payroll)

Payroll International Operations Advisor

Competitive + Bonus + Benefits

Glasgow, UK (hybrid)

Permanent Full time

The purpose of the Senior International Operations Advisor role is to lead and coordinate all aspects of the payroll process for our top-tier accounts across multiple international regions.

This individual will be responsible for ensuring the precision, timeliness, and compliance of payroll operations according to internal policies and regulatory standards.

They will play an essential role in maintaining the satisfaction of our clients and preserving the integrity of the business.

By coordinating interdepartmental efforts, mentoring the payroll team, and continually seeking ways to improve processes, the Senior International Operations Advisor will drive efficiency, accuracy, and payroll best practices to support the company's strategic objectives.

Main Responsibilities:

• Oversee the end-to-end payroll process for top-tier client accounts, ensuring accurate and timely delivery of services.
• Partner with internal and external teams to enhance process efficiency and coordinate on all payroll-related items.
• Contribute to financial audits by providing records and documentation related to payroll, as required.
• Address any payroll-related queries and issues in a professional and timely manner, ensuring customer satisfaction.
• Regularly review and update payroll policies and procedures, keeping abreast of changing legislation.
• Implement and oversee robust procedures for managing payroll across multiple countries, ensuring they are scaling in line with business growth.
• Manage payroll operations process for clients, in all countries, ensuring employees are paid accurately, compliantly and on time
• Query and incident management, via multiple communication tools
• Maintain all required departmental/management KPI and SLA reporting accurately and timely
• Proactively engage clients via multiple communication tools

Qualifications:

• Bachelor s degree in finance, Administration, or a related field desired
• CIPP Qualified advantageous

Experience:

• Proven experience in a similar role at a global level, with a strong understanding of international payroll procedures and legal requirements
• Fluent in English is essential, additional languages are Desirable
• Proficiency in payroll software and good knowledge of MS Office
• Strong analytical and problem-solving skills
• Excellent communication and leadership abilities
• High degree of professional ethics, integrity, and confidentiality
• Ability to work under pressure, meet deadlines, and prioritize tasks effectively

Competencies:

• Client focus
• Commercial acumen
• Excellent communicator
• Innovative and creative thinker
• Effective decision maker
• Organised worker

Who are we?

IRIS Software Group is one of the UK s largest privately held software companies. Its purpose is to be the most trusted provider of mission-critical software and services, ensuring customers get it right first time, every time.

IRIS takes the pain out of processes and let professionals working in businesses and schools focus on the work they love. Its software solutions and services for finance, HR and payroll teams, educational organisations, and accountancy firms helps comply with regulations, drive productivity and better engage with key stakeholders. Through simplifying, automating and providing insights on everyday mission-critical tasks for organisations of all shapes and sizes, IRIS ensures customers can look forward with certainty and confidence.

IRIS has over 120,000 UK and international customers with 80% having a tenure of five or more years. IRIS is the largest third-party online filer with the UK Government. Ninety-one of the top 100 UK accountancy firms and 50 of the top 100 US CPA firms use IRIS software. Circa 20% of the UK s workforce is paid by IRIS payroll offerings. More than 850,000 UK employees are managed by IRIS HR solutions. Over 11,000 UK schools and academies use IRIS, with four million parents and guardians using IRIS apps to connect with their children s school; 300 million messages are delivered between schools and parents each year, and over £15 million transactional payments are processed every month. IRIS is placed 93rd in the Grant Thornton Sunday Times Top Track 250, which is compiled by Fast Track and published in The Sunday Times each September, celebrates Britain's private mid-market growth companies with the biggest performance.

To see how IRIS helps organisations get things right first time, every time, IRIS Software Group on LinkedIn, Twitter and Instagram.

Why you should apply

We believe in creating a culture of engagement and reward to develop employee potential and offer long-term career success. So, what can we offer you?

Competitive salary including quarterly commission scheme and bonus scheme

26 days holiday allowance

Private medical healthcare

Life assurance

Pension

Complimentary benefits, including Bike to Work and discount schemes