Application & Technical Support Analyst

You will provide support to bank users on Core Banking and Online Banking applications, configured interfaces, document processes, support testing and work within a small Applications support team.

You will work closely with the managed service partners to provide first class BAU support and service management to the business, and with the wider IT team to support their functions.

WHY SHOULD YOU JOIN?

You will join a team with a very supportive culture where learning and development is encouraged and aided. With cutting edge applications and technologies plus a lot of exciting projects on the horizon, there is plenty for you to get your teeth into.

WHAT YOUR DAY WILL LOOK LIKE

• Taking ownership of incidents and service requests raised by internal customers, primarily for Oracle and Flexcube application.
• Liaising with third parties to support production issues as required and maintain a detailed log to support incident reporting as assigned
• Taking ownership of maintenance / administrative functions, including parameterisation changes where required through Change Control / Defect Management
• Proactively working closely with development, business change and test teams to provide essential support
• monitoring the production scheduled batch jobs, follow escalation procedures for any job failures
• Planning and providing user training on key operational processes as required

WHAT WE ARE LOOKING FOR

• Hands-on production support experience with any Core Banking product, ideally
• Understanding of key application parameterisations and third-party integrations
• Experience of Oracle Flexcube and/or OBDX is essential.
• You don't need to be an expert with SQL, but you will be able to write it.
• Basic Unix shell scripting skills
• Ability to convey concepts, issues and risks to technical as well as non-technical audience

IT WOULD BE NICE FOR YOU TO HAVE

• Java programming skills

If you are passionate about providing top-notch support and eager to work in a dynamic environment, please apply.

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