Customer Service Administrator

The Customer Service Administrator will be a pivotal role in the customer service department of a thriving Financial Services company. This role requires stellar communication skills and an unwavering commitment to providing top-notch service to every client.

Client Details

Our client is a well-established company in the Financial Services sector in Burgess Hill.

Description

As a Customer Service Administrator your responsibilities will include:

• Handle inbound calls from customers and resolve their queries promptly and professionally.
• Update customer details and policy changes in the company database.
• Work closely with other departments to ensure seamless service delivery.
• Identify opportunities to upsell or cross-sell insurance products.
• Participate in training and development initiatives to enhance job skills and knowledge.

Profile

A successful Customer Service Administrator should have:

• A strong educational background.
• Excellent oral and written communication skills.
• Proven experience in a customer service role.
• Proficiency in using customer relationship management (CRM) software and other relevant computer applications.

Job Offer

• An estimated hourly salary range of 12 - 13 per hour
• Ongoing temporary assignment
• A supportive and collaborative company culture.