Claims Handler

Portfolio are proud to be exclusively representing our client who provide Legal Expenses and Commercial Liability insurance products to small businesses. Their products help businesses facing a wide range of legal disputes, including employment issues, health and safety matters and tax investigations.

This role is a fantastic opportunity for someone looking to join a busy insurance claims team at a very exciting time for a fast-growing company. The role has clear scope for development as the business continues to evolve. You will provide market-leading customer service in every case whilst continuously developing knowledge, skills, and behaviours. The role requires you to be part of and contribute to a high performing team through exemplary claims handling, control indemnity spend as well as high quality, maximum quantity output.

Experience of working in Employment Claims environment or Employment Law/ HR knowledge is essential to this role, as well as a high attention to detail and a confident decision-making ability. You must be a great team player with a collaborative attitude and have the ability to communicate effectively and build and maintain relationships, both internally and external stakeholders.

This role will be paying up to 30,000 based on experience and Office Based

Day to Day Responsibilities:

• Insurance claim reviews - assessing Tribunal papers and all other available information to make accurate insurance claims decisions in line with the policy wording.
• Liaising with clients and ensuring all insurance decisions are made in a timely and efficient manner.
• Effectively manage own workload of varying priorities
• Monitoring claims progress and working with our intermediary's Liability Consultants to get the best claims outcomes for clients and Irwell.
• Reviewing and responding to requests for an insurance contribution to settlement from the Intermediary's Litigation Consultants, to assist them in their negotiations.
• Where a case has lost at Tribunal, reviewing tribunal papers against detailed HR advice logs, and advising on policy coverage.
• Understand how to assess all claims information and apply a reserve in line with the reserving methodology.
• Ensure the clients are treated fairly and receive excellent service in accordance with industry and company guidelines.
• Ensure that all claim's related intelligence is recorded accurately.
• Proactively develop your learning and skills.
• Seek opportunities to improve and share learnings with colleagues.

45655NBR3

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