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Please note this role is a Permanent role based in our Glasgow Office SThree are pleased to announce we're recruiting for a talented Regional Credit Manager to join our dynamic team on a permanent basis, in a hybrid working pattern. The Regional Credit Manager, supported by Regional Leads will assist the Global Head of Accounts Receivable in leading Credit Control function. The successful candidate will ensure successful delivery of KPIs, strong people engagement and excellent stakeholder management is essential. As a Leadership Role, the holder should have a passion for people. The Regional Credit Manager is primarily responsible for delivering consistent cash collection, DSO, ADD and other KPIs, proactively managing and resolving disputes and driving accountability throughout the Credit Control function. The role requires an experienced, senior leader who can engage, motivate, and drive performance across the global team. They will be a prominent member of the Accounts Receivable Leadership team and will be a SME on a global basis. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. What are the day-to-day tasks? - Working alongside the Global Head of Accounts Receivable and the wider AR Leadership Team to deliver team strategic targets, coaching and guiding the team to deliver optimum outcomes against deliverables and objectives
- Maintain a department organizational structure sufficient to meet all goals and objectives
- Deliver consistent improvements in eNPS scoring, through hearing the voice of the team and making appropriate changes to support engagement and development
- Leading regular 1:1s and periodic skip level 1:1's with team members, reviewing objectives and development plans that are set and supporting team members' development pathways
- Setting and reviewing annual objectives and monthly KPIs, reviewing staff performance periodically
- Lead by example by implementing our standard leadership principles, ensuring all team members have clear objectives and development plans
- Conduct frequent reviews with team members to ensure they are adequately supported in achieving success against their targets and objectives outlined within Personal Development Plans
- Is accountable for KPIs agreed with the Global Head of Accounts Receivable
- Produce executive reporting of KPIs. Enhance and drive management/business Information on operational activities.
- Measure department performance and ensure appropriate actions are taken to recover any gaps
- Ensure compliance with policies, guidelines and controls and monitor/record any breaches
- Meet audit requirements and deadlines
- Keep key stakeholders engaged and informed by providing reports and conducting regular review meetings in line with Comms Strategy
- Champion the Credit function, ensuring the group is aware of it's purpose, the value added and their challenges
- Collaborate with global stakeholders to ensure SLAs are met
- Build professional working relationships with clients and regional stakeholders
What else are we looking for? Experience: - 2-3 years' experience at least in a similar role
- Previous experience of leading direct and indirect teams is essential
- Self-starter with proven track record in end to end collections and credit risk management
- Communicating with, influencing and engaging stakeholders at all levels
- Providing coaching, feedback and developing people
- Leading teams through periods of change and continuous improvement
Skills & Knowledge: - Applied knowledge of accounting & general accounting practices relevant to job (Bad Debt Provision, ability to interpret a balance sheet etc.)
- Working knowledge of MS Word, Excel, PowerPoint, and Outlook
- Demonstrate strong organisational & time management skills
- Excellent customer service skills are essential
Qualifications: - German/Dutch/French linguistic proficiency is desirable but not essential
- Member of CICM is desirable but not essential
Benefits for our U.K. teams include: - The choice to work flexibly from home and the office, in line with our hybrid working principles
- Bonus linked to company and personal performance
- Generous 28 days holiday allowance, plus public holidays
- Annual leave purchase scheme
- Five days paid Caregiver/Dependant leave per annum
- Five paid days off per year for volunteering
- Private health care, discounted dental insurance and health care cash back scheme
- Opportunity to participate in the company share scheme
- Access to a range of retail discounts and saving
What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
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