Complaints Handler

Complaints Handler

£45,000

Fully Remote - London or Sunderland Office once a month

MERJE is seeking an experienced Complaints Handler for a leading wealth management firm. This role offers an exciting opportunity to join a central compliance team, managing complaints across multiple entities and liaising with regulatory bodies.

This established wealth management firm is known for its comprehensive financial advisory services. With a focus on excellence and regulatory compliance, the company offers a dynamic environment for professionals looking to advance their careers in the financial sector.

The Role

As a Complaints Handler, you'll play a crucial role in managing and resolving client complaints, ensuring regulatory compliance, and contributing to process improvements. This position offers the chance to work with a variety of financial products and services in a fast-paced environment.

Key Responsibilities:

• Handle and investigate complaints across multiple entities
• Draft final response letters to clients in line with regulatory expectations
• Liaise with the Financial Ombudsman Service (FOS) and PI insurers
• Conduct root cause analysis and provide feedback to improve processes
• Prepare monthly reports for internal committees

Required knowledge and experience:

• Extensive experience in complaints handling, preferably in a similar firm
• Strong knowledge of independent financial advice products and services
• Excellent time management skills and ability to handle competing priorities
• Team player with the ability to work independently
• Diploma in Regulated Financial Planning (CII / CISI) or Diploma in Governance, Risk & Compliance

If you're an experienced Complaints Handler looking for a challenging role in a dynamic wealth management environment, we want to hear from you. Apply now to take your career to the next level!

_ Applicants must be located and eligible to work in the UK without sponsorship. Please note, should feedback not be received within 28 days, unfortunately your application has been unsuccessful. In applying for this role, you may be registered on our database so we can contact you about suitable opportunities in future. Your data will be managed in accordance with our Privacy Policy, which can be found on our website. If you would like this job advertisement in an alternative format, please contact MERJE directly.