Customer Service Advisor

Our client is looking for a motivated Customer Service Advisor to join their multilingual team in central Brighton. You'll handle guarantee of payments, validate cover with insurers, and support case managers. This is a chance to make a positive impact in a fast-paced, innovative environment.

Join a forward-thinking team that values innovation, collaboration, and making a meaningful impact by assisting individuals with their insurance needs.

The Benefits:

• 30 days of annual leave, including bank holidays
• Travel insurance
• Gym membership
• Cycle-to-work scheme
• Additional payments:
• 50 extra per night for night shifts
• 20 extra per shift for weekends and late evening shift

The Requirements:

• Proficient in Outlook, Microsoft Word, and Excel
• Advanced level of English
• Strong customer service focus, working closely with clients
• Results-oriented and able to work productively under pressure

The Responsibilities:

• Understanding and addressing claimants' needs, providing professional advice, and empathetically resolving medical and insurance matters
• Ensuring claims are processed in line with the relevant policy terms and conditions
• Coordinating with hospitals, medical centres, and third-party agents (cost containment services)
• Offering guidance and support to less experienced International Case Managers
• Monitoring and maintaining up-to-date and consistent workflows
• Providing translation and language support services
• Handling ad hoc requests from Team Leaders, Duty Operations Managers, the Compliance Manager, Senior Management, and the Director

For more information about this Customer Service Advisor role, please contact Jamie at Clearline Recruitment.

Job Title: Customer Service Advisor
Location: Brighton (Hybrid when working Night/Evening shifts)
Salary: 24,175 - 26,000 per annum
Full time