Credit Control Team Lead Tamworth - overseeing a team of 6-8 Credit Controllers £35-40k + Excellent Benefits
SF are partnering with a national business with an excellent reputation for a high level of quality and customer service. The business is going through a sustained period of growth both organically and through acquisition.
Your new role
Proactively manage the key ledgers to ensure accurate and timely collection of payments, improving company cashflow and minimising risk. Leading a team of 6-8 Credit Controller, developing individuals and improving team performance. This role manages the process cradle to grave from on-boarding customers, putting accounts on and off stop, through to collection and allocation. The role will also deputise for the Credit Manager where required.
Key Duties:
Delivering excellent customer service at all times, adhering with company collection/credit policies Developing the team against targets and KPIs, looking into areas of development in order to achieve set goals Customer account management, resolving queries in a timely and effective manner Ensure that invoices, statements and receipts are processed promptly, including transitioning more customers to electronic documentation Using Payment Portals and EDIs on specific client accounts Review customer Credit limits, resolving accounts on stop Manage legal, escalation process through to debt recovery Review daily, weekly and monthly performances across the team Support the Credit Manager where required.
What you'll need:
Strong business partnering skills, ability to build relationships and influence internal stakeholders Good system skills, SAP desirable not essential Ability to prioritise work and meet deadlines CICM qualified is desirable but not essential 5+ years experience in a fast paced B2B credit department
What you'll get in return:
- Training and development in the role - 25 days annual leave increasing with service - Newly fitted offices and free parking - Study Support - Enhanced pension and life assurance
