Service Delivery Manager - Insurance

Job Title: Service Delivery Manager - Insurance

Location: Brighton

Contract Details: Permanent, Full Time

Salary: Competitive + extensive benefits

About Our Client:

Our client is a leading organisation in their industry, offering a wide range of services to their clients. They are committed to providing exceptional service and tailor-made solutions to meet the unique needs of their customers.

Benefits & Perks:

• Competitive salary with attractive benefits package
• Opportunities for professional development and growth
• Collaborative and inclusive work environment
• Flexible working arrangements
• Exciting and challenging projects

Responsibilities:

• Work with managers to bridge the communication between insurance teams, brokers and insurers.
• Make sure insurers get the best possible service.
• Be the go-to person for any insurance-related issues, helping strengthen relationships with insurers and setting up key meetings.
• Help track and improve performance goals for the team, making sure they meet set standards.
• Provide regular updates to management on goals, projects, and any issues with insurers.
• Quickly send issues to the right teams to get them resolved.
• Handle credit control requests from insurers and manage settlement responses.
• Help the insurance teams with resolving questions on payments, reviewing performance with insurers, and making sure issues are tracked and resolved quickly.
• Assist managers in handling escalated issues, identifying training needs, and giving constructive feedback to team members during regular meetings and annual reviews.

Essential (Knowledge, skills, qualifications, experience):

• Background in finance or insurance.
• Previous experience in successfully managing a team.
• Working knowledge of computer desktop software commonly used in insurance broking, including Microsoft Office suite, Excel, Power BI, Sector, and A4B.
• Strong team player with excellent communication skills, both verbal and written.
• Ability to maintain positive and successful business relationships with colleagues, clients, insurers, and third-party providers.
• Strong analytical skills with attention to detail.
• Familiarity with general and legal principles applicable to insurance, particularly FSA client money rules.

Desirable (Knowledge, skills, qualifications, experience):

• Additional certifications or qualifications relevant to the insurance industry.
• Experience in managing service delivery in a similar role.
• Knowledge of industry trends and best practises.

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.

Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed).

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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