Credit Controller - Insurance

Your new company
The world's leading provider of survey and loss adjusting services to the global aviation insurance industry. Their extensive experience spans the full spectrum of aviation, including balloons, business jets, corporate helicopters, supersonic aircraft, and complex multi-engine passenger and cargo aircraft.

Your new role
Cash collection & achieving targets, reconciliation, query resolution, reporting, refunds and reducing DSO and Bad Debt across the Group.
This will include the following tasks:

• Collection of fees for all companies using various collection methods.
• Follow a set process agreed upon by the Head of Billing & Collections &Managing Director.
• Work towards monthly group and individual cash targets.
• Reducing any bad debt within your area.
• The ability to work in multiple currencies chasing debt in various countries.
• Reconciling various files and accounts.
• Working with aged debtors, resolving queries
• Working closely with Adjusters, Insurers and Brokers
• Maintain and issue monthly statements & BDX, including uploading invoices onto various portals including Legal X.
• Respond to client requests for information within a specific timeframe.
• Seek assistance from adjustors to resolve any outstanding issues.
• Create and maintain spreadsheets and reports to identify clients for collection.
• Issuing Refunds in a timely fashion and ensuring that they are processed.
• Keeping management informed of your progress, queries, or changes to client processes.
• Keeping systems/master data updated with comments and changes to client information.

• At least 4 years experience in Credit Control, working in a fast-paced, high-volume environment.
  The ability to follow set processes but also be able to "think outside the box" to solve a query or chase a client.
  Excellent work ethic with a proactive attitude.
  IT literate with advanced Word and Excel skills, able to produce Pivot Tables and V-Lookups.
  Managed a small team with good leadership skills.
  Having worked on various accounting or bespoke systems, SAP, Oracle. And internal data management systems.
  Excellent query resolution and the ability to use all systems available to resolve the queries.
  Excellent reconciliation skills with the ability to obtain firm commitments for payment from the clients.
  Client-focused, good at establishing and building relationships.
  Experience in raising billing issues with senior staff.
  Experience in organising work to ensure objectives are met.
  Experience negotiating details to which both parties are willing to commit and deliver.
  Able to communicate in a clear, professional, concise, and structured manner internally and with clients.
  Enjoy working in a team and independently.
  Ability to self-motivate and self-manage their workload.
  Enjoys challenges and resolves queries with a positive attitude and persona