Desktop & Systems Support Analyst

Pinpoint Resourcing are working with an exciting membership organisation who are seeking an experienced Desktop and Systems Support Analyst for their team on a 6 month basis with a potential to becoming permanent.

Duties:

• Provide excellent customer service to all users of the Helpdesk
• Be proactive and professional in approach
• Work to deadlines and prioritise workload
• Log and answer calls coming into the helpdesk
• Assist in the preparation work of internally held events
• Adhere to all necessary internal systems, policies and procedures
• Liaise with end users regarding to their requirements
• Liaise with third party companies in order to support users
• Organise hardware disposal
• Help to create and maintain the departmental procedures and other documentation

Desirable:

• Must have extensive experience in a Windows 10/11 professional environment as well as Office 365
• Office 365 Admin, Sharepoint, Intune, Teams and Office 365 applications.
• Ability to troubleshoot end-user desktop hardware and software issues
• Possess good technical ability and be able to perform a broad range of technical support task

Salary + hours:

• 30,000 - 35,000 equivalent
• 35 hours per week

Due to the anticipated high volume of applications for this advertisement, it is with regret that we may only be able to contact those applicants successful in being shortlisted. However, your application for this or any further roles, may mean that we are able to contact you when additional vacancies become available. Should you not want this to be the case, please feel free to contact us directly to ensure we are aware of your wishes.

Pinpoint Resourcing Ltd is an employment agency and employment business.