Client Manager

NXTGEN is working with an outstanding practice in Norwich to aid in their search for a new Client Manager. In this role, you'll join a dynamic, non-traditional practice known for its exceptional accounting and advisory services tailored to a diverse local clientele. With significant, organic growth in recent years, the team is seeking an experienced professional to join their senior leadership team and lead in client interactions. As a pivotal member of the team, you'll play a vital role in the firm's growth, collaborating closely with colleagues to ensure top-notch work quality and identifying new opportunities and risks.

As the Client Manager, you'll oversee a broad client portfolio, serving as the primary point of contact. Your responsibilities will include providing comprehensive services such as management accounts, accounts preparation, corporate and personal tax returns, VAT returns, and bookkeeping duties. In addition to client interactions, you'll work closely with Partners, taking charge of team development and business expansion to further the firm's growth.

Key Responsibilities:

• Act as the primary contact for a portfolio of clients, addressing inquiries and delivering expert advice.
• Lead client meetings regularly, fostering robust, trust-based relationships.
• Collaborate with partners to ensure smooth client service delivery.
• Supervise and manage team workloads to meet deadlines efficiently, ensuring high-quality deliverables.
• Mentor and support team members, encouraging professional growth and adherence to the firm's values.
• Actively seek opportunities to broaden the firm's client base and service offerings.

What You'll Need:

• A proactive, client-focused mindset with a commitment to delivering high-quality service.
• Excellent interpersonal skills and a genuine interest in client well-being and team success.
• Strong attention to detail and a dedication to excellence.
• ACA, ACCA, or equivalent qualification.
• Proven experience in a practice environment, with a proven track record in managing and reviewing work.

This presents an excellent opportunity for individuals seeking a departure from traditional practice settings or aiming to advance their careers in a modern, autonomous work environment. Having closely collaborated with this business over the past five years, I've witnessed the significant career and confidence boosts it has provided to individuals. Salary is dependent on experience.