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Credit Controller

Posted: 01/12/24
Recruiter:Hays
Reference:2859301657
Type:Temporary
Salary:£13 - £14 Hourly
Location:Ross-on-wye, Herefordshire
Description: Credit Controller - Temporary 3 month assignment - Ross on Wye with immediate start

Your new company Our client centers are in the UK and France, they specialize in educational activity courses, residential school trips, French language courses, kids' activity vacations, summer camps, and secondary school ski trips.

Your new role

  • To prepare and distribute a week aged debt report and provide accompanying narrative.
  • To identify debts that are overdue and commence aged debt chase cycle. Be proactive in approach to preventing debt going overdue.
  • Issue overdue letters at appropriate intervals in accordance with the procedure, updating notes on CRM system.
  • Use appropriate means of communication, to include letter, telephone and email contact.
  • Respond to any incoming queries as required, providing copies of any invoice documents to facilitate payment.
  • Monitor and investigate where appropriate overdue payments, ensuring relevant notes are added to the CRM system, to provide AUK and Sales team with any relevant client/ booking information. Escalate any risks as appropriate.

  • Provide a weekly update of non-payment and any debt requiring escalation ( days). Where appropriate make recommendations to initiate legal proceedings.
    • Stakeholder Management
  • Work closely with key stakeholders to ensure effective debt collection processes are in place and client payment queries are resolved in a timely manner.
  • Promote and maintain exceptional levels of communication with internal customer and external suppliers/clients.

    • Other
  • Adopt a continuous improvement approach and work with stakeholders to develop streamlined, high quality and efficient processes.
  • The post holder will be required to undertake such tasks as may be reasonably expected within the scope and grading of the post.


    • What you'll need to succeed
    Previous credit control experience
    Good customer service experience

    What you'll get in return
    Pay rate of £13-14 an hour
    Flexible working options available.

    What you need to do now
    If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
    If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #

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