Are you a Healthcare professional who is looking for a fresh and exciting new career? My client is a prestigious award winning organisation, whose main focus is on delivering world class customer service to its customers. This is a fantastic opportunity to join their growing business, who offer exceptional training in an outstanding professional environment.
The Role
The Clinical team have a variety of healthcare and clinical experience, such as paramedics, radiographers and nurses. Together they are able to provide exceptional support to customers who have been diagnosed with complex medical conditions, such as cancer.
The team provide a single point of contact for customers to discuss their ongoing treatment as they support them through their treatment journey. They also liaise with healthcare professionals and hospitals to ensure they have the information needed to support these complex medical claims.
Responsibilities and Duties
This is a fantastic opportunity for you to utilise and retain your skills and experience, to help support our customers and their families when they need us the most.
The successful candidate will have a willingness to act as front-line support to their customers via all communication channels, including email and telephone with some of the main aspects of the role including;
Being a part of the customer pathway, proactively reviewing the eligibility for the customer to make use of their health policy in line with their policy cover.
Signposting, where required, to enable access to other eligible services
Use clinical skills to inform decisions on highly complex treatment eligibility e.g. levels of care, hospital length of stay and treatment options
Work proactively with providers to ensure care is appropriate to need and eligible under their policy
Maintain up to date and accurate knowledge of current best practice and clinical guidelines Support front line business areas where there are clinically complex cases to provide clinical case management support
Maintain up to date and accurate knowledge of appropriate products, policies, and initiatives to ensure that all queries are answered accurately.
Salary: Starting at GBP30756 rising to GBP32744 (after probation) Hours: 37.5 hours per week (between the hours of 8am and 6pm) Benefits: Car parking on site, subsidised canteen, charity days, flexible holiday entitlement, comprehensive induction, commitment to ongoing training, pension, private health insurance, life insurance, cycle to work scheme plus others.
