Business Analyst

Business Analyst

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

We are excited to offer a fantastic opportunity for a Business Analyst to join our dynamic team in Stirling. This hybrid role allows you to balance working from home with time in the office.

You will be responsible for analysing business requirements, assessing the impact of changes, investigating options, and developing and recommending effective solutions to support business change delivery.

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection

What you'll be doing

• Ensure clear communication with stakeholders to capture detailed requirements. Use tools like user stories, use cases, and requirement traceability matrices to document and track requirements.
• Conduct workshops and interviews to gather insights. Create "as-is" and "to-be" process models to visualize changes.
• Interpret legislative and regulatory changes, assessing the wider impact on business procedures and in designing business solutions to ensure compliance with externally driven
• Support business acceptance testing activities, ensuring that Testing Strategy/Plans are fit for purpose and providing a central escalation point for any queries and issues arising from the Testing Team.

What we're looking for

• Understand the financial services industry, ideally L&P but wider FS acceptable.
• Strong Business Analyst experience (2 years + in the role/industry)
• Possess strong interpersonal skills
• Are proficient in a wide range of information/data presentation techniques
• Have a good understanding of project methodologies and approaches
• Possess a systematic, disciplined and analytical approach to problem solving
• Have the ability to influence and negotiate with stakeholders at all levels