Administration Assistant

Job Title: Administration Assistant.

Basis: Full time Permanent Employed Role.

Location: Office Based in Milton Keynes MK14 6LS.

Target: Ideally candidates with a minimum of 12 months experience in office based environment/administration role

Rewards: Starting salary of £23,500, plus business performance related bonuses available, OTE £25K.

Role Progression: Opportunities to progress to join our Trainee Mortgage Advisor programme or Mortgage Academy subject to performance and application.

Working Hours: Monday to Friday only, 9:00 AM-5:30 PM. No weekends required.

Timeline: Immediate interview with a start date in August 2024, depending on current notice period.

Connells Group Mortgage Centre (GMC) Part of Connells Group:

Connells Group is the largest, most successful and most profitable high street estate agency and property services provider in the UK. Our mortgage services business supports our estate agency customers with a national network of more than 1,000 mortgage consultants, working across a number of local and national brands, offering advice on a range of mortgages and insurance products. With access to thousands of mortgage schemes from our panel of lenders including most of the major high street as well as specialist lenders, our customer-focused approach to mortgage provision is the reason our customers come back to us time and time again.

GMC (part of Connells Group) is our division dedicated to delivering our Lifetime Mortgage Service to our Lifetime mortgage members. Each year, we arrange to review the mortgages of over 40,000 of our Lifetime Members ensuring their mortgage is always on the very best deal available to them. Our Operations Department has a key role to play supporting our adviser teams in our delivery of our Lifetime service.

Thanks to our success and continued growth we need to expand our Operation Department. We are a close-knit team and our customers and advisers at the heart of our thinking. If you are motivated to deliver a first class service, you pride yourself on your eye for detail and right-first-time delivery, and you are team player who is prepared to step up at individual level when it matters, then you could be the person we are looking for.

Your career is important to us. We are passionate about training and development to help you realise your full potential. We pride ourselves on the number of colleagues who have developed and progressed with us into many new and varied roles. This particular role represents a fantastic introduction to mortgage and financial services for those with career aspirations in this sector.

Main Purpose of Job:

• Reporting to the Operations Manager, supporting the team in collating daily, weekly and monthly figures, to provide reports to various stakeholders, including the internal remortgage booking teams, the mortgage Salesforce and senior management in several areas of the business.
• Engaging with customers over the phone to conduct service satisfaction calls and updating systems appropriately.
• Responsible for monitoring and distributing departmental and portal inbound enquiries.
• Delivery of work within time restricted deadlines, both individually and as part of the wider team.
• Working with the team and manager, analysing performance trends/indicators/patterns.
• Developing and maintaining close working relationships with the other departments and stakeholders.

Required Knowledge, skills and qualifications:

• Good interpersonal skills, with strong written and verbal communication skills,
• You will be accurate, numerate and literate. A competent Microsoft Office user, including Excel, Word and Outlook, and be able to quickly adapt to new software packages and online processes.
• Ability to work under pressure, in a fast paced environment, whilst maintaining organisation and self-motivation.
• Extremely well organised and able to prioritise effectively to meet deadlines with high quality, accurately completed work. Benefits:

• Permanent Full Time Role.

• Extensive induction coupled with an ongoing training, support and development program.

• Generous discounts on estate agency fees, mortgage fees, plus saving s on conveyancing and surveying services.

• 25 days paid holiday including Bank Holidays.

• Unrivalled opportunities for progression, promotion and personal development in an expanding business.

• Contributory workplace pension.

• Generous Staff referral bonus scheme.

• Death in service cover.

• Based in modern air conditioned offices in Milton Keynes with free onsite parking.

• 24 Hour Well being Employee Assistance Programme.

(T&Cs Apply)

If this role sounds of interest and you would like to hear more about this fantastic role then please forward your CV by clicking Apply Now, or simply call Elliott Pennell, Talent Acquisition Consultant on (phone number removed) for a confidential chat.