Client Onboarding Analyst

Job Title: Client Onboarding Analyst (5-Day Role in Chester)

Location: Chester, United Kingdom
Duration: 6 months

35,000

Job Description:

We are seeking a detail-oriented and client-focused Client Onboarding Analyst to join our team for a short-term assignment in Chester. This role supports the EMEA region clients who are undergoing or have undergone Merger and Acquisition activities, ensuring that Know Your Customer (KYC) requirements and associated banking products and services are updated seamlessly. The ideal candidate will deliver an exceptional onboarding experience while maintaining compliance with regulatory and operational standards.

Responsibilities:

You will implement treasury products and solutions for clients.
You will take ownership of the end-to-end resolution of projects.
You will conduct research using various bank systems and liaising with internal business partners to enable thorough and accurate responses to client enquiries.
You will respond to enquiries received from clients and Sales partners.
You will resolve conflicts while appropriately escalating concerns that may jeopardise client experience.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them.