We are seeking an experienced Intermediate Credit Controller to join our team. This role offers a competitive salary up to £28,000 (or pro rata equivalent). Based in South Manchester with the potential for hybrid home working for an experienced candidate.
As an Intermediate Credit Controller, your primary responsibility will be managing a portfolio of customers ensuring that accounts are collected in accordance with agreed payment terms. You will be instrumental in reducing the group's outstanding debt exposure by working towards aggressive cash collection targets. Your role will involve regular communication with customers, discussing their accounts to clear outstanding invoices. You will also collaborate closely with the management team to resolve any issues related to overdue accounts. This role requires excellent problem-solving abilities and initiative.
• Manage a portfolio of customers and suppliers ensuring timely collection of accounts. • Work collaboratively with the team and provide backup support when necessary. • Contact customers via telephone to discuss outstanding debt. • Send appropriate reminder letters and demands in line with company policies. • Record all actions taken on an account using the debt management system. • Attend calls or meetings with the management team to resolve overdue accounts. • Identify potential problem accounts and recommend actions. • Reconcile accounts to ensure accurate statements and up to date records. • Work towards aggressive targets for cash collection.
What you bring:
The ideal candidate for this Intermediate Credit Controller position brings a wealth of experience in credit control, with a proven track record of collecting outstanding debt. Your excellent customer service skills and telephone manner will be crucial in maintaining positive relationships with our clients. Proficiency in Sage and Excel is required for this role, along with strong problem-solving abilities. We're looking for someone who can communicate effectively, work independently, and bring a positive 'can-do' attitude to our team.
Proven track record in credit control and collecting outstanding debt.
Excellent customer service skills and telephone manner.
Proficiency in both Sage and Excel.
Experience in the construction industry would be advantageous.
Strong problem-solving abilities.
Good communication skills both spoken and written.
Ability to work independently and take initiative.
Positive 'can-do' attitude.
What sets us apart:
We are committed to creating an inclusive and diverse workplace where everyone feels valued and supported. We prioritise mental and physical well-being across our entire workforce. We offer full training, a generous holiday allowance, a company pension and a health care scheme. We are an equal opportunities employer.
