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About the role As a Payroll Advisor for Moorepay you'll be responsible for providing payroll support. You ll be communicating with clients, delivering a flexible and proactive payroll administration service in line with agreed timescales and service level agreements. Working within a multi-skilled team environment, you will play a critical role in providing a first class, professional service to our clients, recognising the importance of everyone providing a great client experience. This is a full-time, hybrid role working in our Swinton office Tuesday-Thursday with Mondays and Fridays working from home. Key responsibilities include: - Working in a team alongside Payroll Assistants and other Payroll Advisors to ensure client payrolls are managed timely, accurately, and securely.
- Owning and taking responsibility for the client journey, always ensuring service excellence.
- Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution.
- Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing and Technology, to help manage client payrolls.
- Using the CRM to record details of all client interactions.
- Possessing full awareness of specific client requirements and ensuring these are documented within the payroll system.
- Complete all set tasks accurately and efficiently, adhering to deadlines, instructions, policies and procedures and training as appropriate.
- Conducting account client reviews.
- Raising system bugs and improvement ideas with technical support.
- Knowledge sharing with peers to create a team of payroll experts.
- Coach and mentor Payroll Assistants, helping them become payroll and Moorepay system subject matter experts.
- Working closely with payroll processors (based in Kochi, India).
- Sharing ideas to help improve processes.
- Learning from our experienced Strategic Payroll Managers to become a subject matter expert yourself.
- Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites, and seminars.
Skills & experience - Previous experience working in Payroll, at Administrator or Advisor level.
- CIPP or equivalent qualifications are desirable.
- Excellent ability in building positive customer relationships.
- Excellent interpersonal and communication skills.
- Moorepay HR expertise or alternate platforms (desirable).
- Experience of operating within an outsourcing service provider (desirable).
- Eager to learn and develop.
- Great coaching and mentoring skills.
- Highly organised and methodical in your approach.
Benefits & culture Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself! To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all. Here s what you ll gain if you join our team: - A career packed with opportunity, in a stable and growing company.
- A comprehensive programme of learning and development.
- Competitive base salary.
- 25 days annual leave, with the opportunity to buy more. You ll even get your birthday off as well!
- Private medical insurance, life assurance 4x salary, and enhanced pension with up to 8.5% employer contributions.
- A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
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