Claims Team Leader

Due to exciting growth plans for 2025, our highly successful client near Cosham is recruiting for a Claims Team Leader to join them on a permanent basis.

In this diverse and fast-paced role you will be responsible for overseeing the day-to-day operations of the claims and customer services team. You will lead, mentor, and motivate the team to ensure the smooth and efficient processing of claims, and the delivery of a first-class customer experience. You will also play a key role in streamlining processes and improving overall team performance.

The ideal candidate will have:

Strong experience in team management; training, coaching, and performance management.
Experience within pet insurance; or travel, motor, or personal accident claims or similar consumer products would be preferred but not essential.
A strong understanding of dealing with complex claims and acting as escalation point.
Positive, diligent, and determined mindset with a drive to develop a focused and professional team culture.
Experience within a high-volume, results-focused customer service environment.
Experience operating within a regulated industry.

What you'll be doing:

• Lead and manage the claims and customer services team, providing guidance, support, and training to ensure optimal performance.
• Oversee the claims handling process, ensuring timely and accurate assessment and resolution of claims.
• Monitor team performance and implement strategies to improve efficiency and SLAs.
• Act as an escalation point for complaints and complex claims.
• Liaise with internal departments and external stakeholders to streamline claims processing and resolve issues.
• Ensure compliance with all relevant regulations, policies, and procedures.
• Prepare and present regular reports on service metrics and team performance to SLT.
• Identify opportunities for process improvements and work with the team to implement best practices.

Skills Required:

Experience in a claims handling or other leadership role, preferably within the automotive or insurance sectors.
Strong leadership and management skills, with the ability to motivate and develop a high-performing team.
Excellent communication and interpersonal skills and ability to liaise effectively with internal and external stakeholders.
Proven ability to manage high workloads, prioritise tasks, and maintain attention to detail in a fast-paced environment.
Problem-solving mindset with a focus on delivering excellent customer service.
Knowledge of regulatory requirements and best practices in claims management.

Salary & Benefits:

Salary will be 32,000.
24 days holiday per year (increasing with service).
Birthday day off.
Company pension scheme.
Excellent Health & Wellbeing programs for all employees.
Training, Career & Personal Development.
State of the Art Offices.
Employee Assistance Program.
Perk Box with access to lots of discounts and perks.
This role will be based at our clients state of the art offices 5 days per week.