Senior Risk Manager, Registration and Verification

Job ID: Amazon UK Services Ltd. - A10

The Seller Partner Identity Verification team is responsible for knowing who we're doing business with. We do this by applying a thorough verification process at key points during the seller or vendor lifecycle as well as deploying bad actor detection and enforcement. We organize this work into five programs aligned with different stages of the seller and vendor journeys. Within SPIV, the Registration and Verification team seeks to stop bad actors from gaining access to our store by providing proactive and customized registration and verification services. Our mission is that we build trust by protecting our customers, selling partners, and our store from bad actors by: (1) building verification processes at the entity level that evaluate the legitimacy of the individual and the business they represent, (2) delivering best-in-class experiences for our registration and verification products, and (3) leveraging verification services throughout registration, compliance, and lifecycle events.

A Risk Manager III in Selling Partner Identity Verification identifies and mitigates risks associated to mitigate bad actors, while ensuring compliance with regulatory requirements. They influence strategies, monitor transactions/registration/verification systems and processes, and manage governance across multiple teams. This role requires critical thinking, advanced analytical skills, and the ability to balance risk mitigation with business objectives. The manager collaborates with various departments, including compliance, legal, and business, to develop and implement robust bad actor mitigation programs. They work independently on complex risk assessments, addressing ambiguous threats in the ever-evolving crime landscape. As subject matter experts, they stay abreast of emerging trends, apply risk-based approaches, and oversee the implementation of controls and procedures. The Risk Manager III measures the effectiveness of verification processes, contributes to policy development, and drives risk-based outcomes. They identify key risk indicators, understand regulatory expectations and risk appetite, and make data-driven recommendations to senior management. Their work impacts the integrity of financial transactions and the institution's reputation globally.

1. Manage complex risk programs/projects using Six Sigma/Lean methodologies
2. Lead worldwide risk excellence strategy design and implementation
3. Drive critical business initiatives with leadership teams
4. Develop and govern KPI reporting for risk portfolio
5. Influence stakeholders on risk improvement opportunities
6. Partnering with legal teams and policy owners to understand laws and regulations
7. Ensure project delivery efficiency and best practices
8. Representing risk management programs to internal and external parties
9. Manage multiple high-impact risk projects
10. Provide coaching and support to project teams
11. Stay current on risk management trends and regulations
12. Communicate project progress across all organizational levels
13. Writing compelling narratives and presenting to senior leadership

• 7+ years of experience in Risk or Fraud Prevention
• Experience defining program requirements and using data and metrics to determine improvements
• 7+ years of experience working cross-functionally with tech and non-tech teams
• 7+ years of experience delivering cross-functional projects
• Bachelor's Degree from an accredited university, preferably in Technology or Business
• Substantial experience in program/project management or an equivalent operational role
• Experience and knowledge of process improvement tools, methods, and techniques
• Attention to detail and written and oral communication skills
• Ability to organize and manage multiple tasks simultaneously, and to facilitate multiple discussions
• Ability to meet deadlines, prioritize work, handle changing priorities and use good judgment when working in stressful situations
• Agility and nimbleness to work successfully in a highly ambiguous and changing environment

• Certified Lean Six Sigma Black Belt from a reputed institute or organization
• Ability to influence stakeholders across the organization without direct reporting lines
• Leadership experience for several large-scale complex, cross-functional projects with multiple stakeholders, involving multiple (10 or more) internal/external customers
• Change agent with the ability to lead change across all levels of the organization
• Ability to interpret, analyze, and understand complex data sets
• Experience in leading and mentoring projects in ITES/ IT / Banking industry
• Experience working as part of a global team with multiple time zones and geographically dispersed resources
• Certified Project Management Professional (PMP)

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Posted: December 5, 2024 (Updated 1 day ago)