Customer Service Administrator

The Customer Service Administrator role involves handling client queries and providing support in a busy Financial Services department. The successful candidate will be able to manage high call volumes and provide excellent customer service.

Client Details

This organisation is a leading provider in the Financial Services industry, employing over 5000 professionals worldwide. With a strong focus on customer satisfaction, they maintain their status as a trusted partner to their clients.

Description

• Manage inbound customer inquiries and complaints, ensuring all issues are resolved effectively
• Document customer interactions and transactions, recording details of inquiries, complaints, and comments
• Provide customers with product and service information, explaining financial terms in a clear and understandable manner
• Work closely with team members and other departments to improve customer service and business performance
• Perform administrative tasks related to customer accounts
• Ensure compliance with company policies and regulations
• Participate in regular team meetings and training sessions

Profile

A successful Customer Service Administrator should have:

• A strong background in customer service roles
• Excellent communication and interpersonal skills
• Knowledge of financial services and products
• Ability to handle high call volumes and manage customer expectations
• Strong organisational skills and attention to detail
• Proficiency in using customer service software and databases

Job Offer

• A competitive salary package around 23,000 per year
• Excellent benefits
• Opportunities for professional development and career progression
• A supportive and collaborative team environment
• Located in Bromley, with excellent transport links