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Claims Handler

Posted: 24/01/25
Recruiter:Time Recruitment Solutions Ltd
Reference:2886030480
Type:Permanent
Salary:£22,500 - £26,000 Annual
Location:London
Description:

Hire Monitoring Claims Handler

Uxbridge

£22,500 to £26,000 per annum plus bonus

Full time, permanent

Hybrid working after induction and training

Benefits:

- Competitive salary with opportunities for performance-based incentives.

- Comprehensive training and clear progression paths.

- 25 days annual leave plus bank holidays.

- Company pension scheme and life assurance.

- Employee benefits package including wellness initiatives and retail discounts.

- Free on-site parking and a supportive team environment.

About the Company:

Join a well-established and growing organisation in the motor claims industry, renowned for its commitment to delivering outstanding customer care and maintaining strong, long-term relationships with clients. With a focus on professionalism, innovation, and teamwork, the company offers a dynamic and rewarding environment for career development.

The Role:

As a Hire Monitoring Claims Handler, you will be responsible for managing non-fault motor claims, ensuring excellent customer service while overseeing the process through to the repair completion or settlement payment. Key responsibilities include:

- Managing a portfolio of customer accounts and providing consistent, high-quality customer care.

- Maintaining proactive communication with third-party insurers, garages, and engineers to keep customers updated.

- Conducting investigations and resolving issues to minimise business impact.

- Liaising with internal teams, senior management, and external stakeholders, including solicitors, to progress claims effectively.

- Adhering to industry standards and guidelines to ensure compliance and cost recovery for the business.

About You:

We're looking for a motivated and customer-focused individual who thrives in a dynamic environment. The ideal candidate will have:

- Proven experience in customer service, with the ability to handle high volumes of inbound and outbound calls.

- Exceptional verbal and written communication skills.

- Strong organisational, time management, and attention to detail skills.

- The ability to manage competing priorities under pressure and meet deadlines.

- Confidence in negotiating and influencing outcomes.

- Proficiency in Microsoft Word, Excel, and Outlook.

- A positive, 'can do' attitude and the ability to handle challenging situations professionally.

- A knack for building effective relationships with customers and colleagues alike.

Why Join?

If you're looking to advance your career in a role that combines customer service, problem-solving, and relationship management, this is the opportunity for you. Join a team that values your contributions and supports your professional growth in a friendly and dynamic workplace. Apply today!

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