Loans & Payments Assistant Manager

It is essential that all applicants have worked within Loans operations for a bank previously.

Our client is looking for a Loans & Payments Assistant Manager to join their team in London on a contract basis.

This role will be responsible for assisting the Department Manager with the day-to-day running of the Operations Department back and middle offices, ensuring all departmental work, transactions and queries are dealt with in an accurate and timely manner and in accordance with procedures, policies, regulatory requirements (incl. AML and CDD/KYC) and underlying documentation.

Key responsibilities (but not limited to):

• Payments Management: Oversee the processing and reconciliation of payment transactions, ensuring accuracy, compliance with regulations, and timely execution of transfers both domestic and international.
• Loan Operations: Manage the operational processes related to loan origination, disbursements, and servicing, ensuring adherence to policies and regulatory requirements. Assist the resolution of loan related queries and disputes.
• Risk Participations: Monitor and manage the operational aspects of risk participation agreements, ensuring accurate processing, documentation and compliance within agreed terms.
• Loan Documentation Review: Review and ensure the accuracy and completeness of all loan documentation, collateral agreements and related paperwork. Ensure required signatures, approvals and terms are properly documented and compliant with bank policies and regulatory standards. Work with legal and credit teams to resolve any discrepancies or issues with loan documentation.
• Guarantees & Letters of Credit: Oversee the issuance, amendment and management of guarantees, letters of credit, and other trade finance instruments ensuring compliance with both internal and external regulations.
• Customer Due Diligence (CDD) & Know Your Customer (KYC) Compliance: Ensure that all customer onboarding and periodic review processes adhere to KYC and CDD requirements. Oversee and sign off on verification of customer identities, assessment of risk profiles, and review of relevant documentation relating to Operations customers. Monitor suspicious activity, escalating potential issues in line with regulatory requirements. Ensure Operations remains up to date on changing standards related to CDD/KYC
• Regulatory Compliance and Risk Management: Ensure operational processes and reporting comply with relevant laws, regulation, and industry standards. Identify and mitigate potential risks within the operations team, escalating issues as necessary.
• Department Supervision and Training: Lead, mentor and provide training to team.
• Customer support and issue resolution: Act as a point of contact for internal and external stakeholders regarding operational issues, ensuring timely resolution of concerns to maintain high levels of customer satisfaction.
• Reporting and Documentation: Prepare and review operational reports, ensuring accuracy of data and completeness. Maintain comprehensive records of all transactions and operational activities in accordance with regulatory and company policies.

• Audits and Control procedures: Coordinate with internal and external auditors to ensure compliance with operational procedures and controls. Implement corrective actions as necessary based on audit findings.
• Technology and Systems Management: Ensure that the systems and tools used for processing payments, loans and guarantees are functioning effectively and up to date. Collaborate with IT department on projects, to address technical issues and optimise system performance.

Knowledge and Skills:

• Bachelor s degree or an equivalent combination of education and professional experience.
• 5-10 years loans / payments / guarantees / credit control / general banking operations experience
• Proven experience of loans administration (including working knowledge of documentation), international payments and frontline CDD requirements at a supervisory level. General operations and trade finance (guarantees) experience.
• Strong understanding of financial systems, payment processing, and credit management principles.