Senior Claims and Risk Management Executive

Position - Senior Claims and Risk Management Executive
Location - Orpington Kent
Salary - Negotiable plus benefits

Overview

We are currently looking for a Senior Claims and Risk Management Executive to join our professional and welcoming team in Orpington.

Our Orpington location offer high quality, specialist products to Personal and Commercial clients throughout the UK. We have sustained one of the highest customer satisfaction and retention rates within the industry by focusing on the precise needs of our clients.

The position of Senior Claims and Risk Management Executive is a key role and requires a professional approach. You will play an integral role within the business by ensuring that claims are dealt with promptly and efficiently from first notification through to settlement, while maintaining regular contact with our clients with updates. Specialising in Commercial Insurance for SME and Corporate customers, this role is focused in our Commercial non-motor division.

Working alongside likeminded and experienced insurance brokers this is a long term opportunity with a 'forever company' that will provide career progression and security.

Day to day

• Have the ability to handle both client and Insurer elements of large or complex losses, including; Public and Employers Liability, Property, BI and/or Financial lines policies.
• Have an in-depth knowledge of Insurance claims law, and policy wordings to be able to secure the best possible settlements for our customers.
• Protect the business from E&O. Dealing with Indemnity issues with Insurers. Build meaningful relationships with business owners.
• Provide Risk Management expertise, using data and trend analysis.
• Be able to liaise and deal with building surveyors, loss adjusters and assessors.
• Incoming and outbound Claims call handling (new and existing clients) Corresponding and communicating with clients and Insurance companies.
• Deal with Commercial claims from first notification to final settlement.
• Deal with any day to day claims queries and issues received through to resolution.
• Monitor and maintain up to date information within the claims register.
• Monitoring reserves and claims position.
• Be able to advise clients about Risk Management and how this will benefit them in respect of claims.
• To ensure a comprehensive record is constantly updated and noted on the electronic file/Open GI system.
• Liaise and work alongside Claims Team to identify any potential problems or issues to include but not limited to referrals on major and complex claims, executive/director claims and any policy exposures.
• Meeting all company set targets and objectives.
• Data input.
• Maintaining day to day Compliance procedures for FCA Regulation.
• Customer service.
• Maintaining a complete and comprehensive training record/log.
• Sharing ideas or suggestions for business improvement with Management.
• Advising Manager of any backlog in work in a timely manner.
• Effectively managing individual diary.
• Managing personal workflow effectively and efficiently.
• To take up and resolve and client complaints/issues Produce regular claims reports for clients / sales team for meetings.
• Produce renewal reports in respect of claims history.
• Undertake client visits for prospective / new / renewal and review meetings, monthly or quarterly.
• Build close relationships with key and VIP clients.

What's on Offer

• Negotiable Salary
• Comprehensive benefits package (pension etc)
• Free on-site parking
• Local amenities (gym, shops, restaurants & pubs within walking distance, opposite a golf course) Great outside space
• Professional Qualifications such as CII
• 9am to 5.30pm Mon-Friday

Your Experience

• Minimum of 5 years relevant experience in a claims handling role
• Ability to Negotiate and Influence Effective Communication skills both written and verbal
• High attention to detail
• Form and develop strong Insurer and Client relationships
• High Level Customer Service skills
• Time management and Organisational skills
• Decision Making Skills