Account Manager Debt Recovery

We a looking for an Account Manager in debt recovery. This position plays a key role in managing relationships between a company and its clients who owe outstanding debts. The role typically involves working to recover owed amounts while maintaining a professional relationship with clients. Here are the main responsibilities and skills involved in the role of an Account Manager in debt recovery:

Key Responsibilities:

1. Debt Collection Management:

   • Monitor and manage a portfolio of accounts with outstanding debts.

   • Contact clients via phone, email, or letter to remind them of overdue payments.

   • Negotiate payment terms and settlements.

2. Customer Relationship Management:

   • Build and maintain positive relationships with clients to encourage timely payments.

   • Provide clients with assistance on resolving payment issues or disputes.

   • Handle complaints or concerns related to outstanding debts.

3. Reporting:

   • Keep detailed records of debt recovery activities.

   • Generate regular reports on the status of debt recovery efforts.

   • Report to management on the progress and challenges of outstanding accounts.

4. Compliance:

   • Ensure all debt recovery processes are compliant with laws and regulations related to collections and financial practices.

   • Stay updated on changes in financial regulations or collection laws.

5. Problem Solving:

   • Work with clients to develop feasible payment plans or alternative solutions for debt repayment.

   • Address any financial disputes or challenges that may arise during the recovery process.

Skills and Qualifications:

• Communication Skills: Strong verbal and written communication to manage client relations effectively.

• Negotiation Skills: Ability to negotiate payment terms or settlement amounts with clients.

• Problem-Solving Skills: Addressing complex issues like payment disputes or financial hardship of clients.

• Attention to Detail: Accuracy in tracking accounts and managing payment schedules.

• Knowledge of Financial Laws: Understanding of the legal aspects surrounding debt collection practices.

• Organizational Skills: Managing multiple accounts and ensuring timely follow-up.

• Empathy: Being understanding and respectful, especially when dealing with clients facing financial difficulty.

Must have a Full Clean UK Driving Licence