Recruiting now
Client Relations Associate
| Posted: | 03/04/25 | ||
| Recruiter: | Fidelity International | ||
| Reference: | 2924922379 | ||
| Type: | Permanent | ||
| Salary: | Competitive | ||
| Location: | Suffolk | ||
| Description: | About the Opportunity Job Type: Permanent Application Deadline: 01 May 2025 Title: Associate Department: Client Services Location: Kingswood, Surrey, UK Reports To: Team Lead Salary: 25,700 plus bonus Join us as an 'Associate-Client Services' at Fidelity! If you enjoy phone conversations with customers, working from a premium location based in Surrey, UK and seek a dynamic role, look no further. Discover an exciting opportunity to be a key player in our thriving Customer Services - Call Centre team. What sets you apart:
We're proud to have been helping our clients build better financial futures for over 50 years. From more than 25 locations around the world, we provide investment services and retirement expertise to everyone from central banks to private individuals and have a reputation as one of the world's most successful investment solution providers. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Client Services team and feel like you're part of something bigger. Department overview Customer expectations are ever growing in complexity and the Client Services department is the most important area of our business for delivering outstanding customer experiences every day. The vision of the department is to deliver a seamless, joined up experience to our customers and advisers when they want it, however they want it. Our role is to provide our customers and advisers with help, expertise and guidance on a range of queries by building strong relationships to develop trust in our business. What you'll do In our busy phone's teams, you will be offering first-line support to direct customers or Financial Advisors and will be responsible for delivering the best customer experience possible. You will be provided with a comprehensive training programme that will enable you to do just that. As you progress you will become an ambassador for the business - learning how to promote our services to support the business. Throughout this time you will be supported to develop your own knowledge and personal skills against a framework of competencies, where success is rewarded by a series of promotions and pay rises. Responsibilities:
Feel rewarded For starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. We'll be as flexible as we can about where and when you work - finding a balance that works for all of us. It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit (url removed) | ||