Benefits: - Company pension scheme - Free parking - 25 days holiday plus bank holidays - KPI Scheme for performance-based pay reviews - Employee Benefit Scheme - Friendly, progressive, and fun office environment - Exposure to a wide and varied client base - Regular social events and charity fundraising activities
Key Responsibilities: - Manage the collection of outstanding payments from clients and insurers - Handle incoming calls related to payment queries, outstanding balances, and general account enquiries - Process payments and provide clients with accurate account updates - Address direct debit queries related to premium finance agreements, including payment failures and disputes - Liaise with the premium finance company to resolve payment issues and maintain accurate records - Assist the IBA (Insurance Broking Accounts) team in settling insurer accounts and ensuring accurate reconciliation - Investigate account discrepancies and resolve payment issues - Produce reports on aged debt and debtor status - Ensure timely follow-ups on outstanding balances and maintain strong client relationships - Support process improvements to enhance efficiency in the credit control function
What We re Looking For: - Proven experience in credit control or a similar financial role - Strong telephone communication skills, with the ability to handle queries professionally and efficiently - Ability to work collaboratively with internal teams, including the IBA team, to ensure accurate financial settlements - Excellent problem-solving and negotiation skills - High attention to detail and ability to work to deadlines - Proficiency in financial software and Microsoft Excel - Personable and good on the phone, with strong networking abilities - Resilient, out-of-the-box thinker, and team player
Lauren Watts Accountancy & Finance Recruitment Consultant Workforce Professional
M: (phone number removed) T: (phone number removed) E: (url removed)
